Please reach us at transformingcoachshaneika@gmail.com if you cannot find an answer to your question.
Transformation coaching is a process in which a coach helps individuals identify obstacles and hinderances in order to achieve walking in the fullness of their purpose. The coach works with the client to find answers and provides support and guidance throughout the process.
Transformation coaching can help individuals improve their self-awareness, create a plan for achieving their goals, and overcome obstacles that may be holding them back from success.
Yes, if you cancel we we will refund 97% of your session fee 48 hours in advance to your scheduled session. You must send a request to cancel that includes your full name, order number, and date of your scheduled session to: transformingcoachshaneika@gmail.com.
Once we verify your identity and purchase date to be 48 hours in advance, we will cancel your session and issue a refund. * If we cannot verify your identity and order number, we will not issue you a refund*
*3% (percent) of all charges per session are Non Refundable due to processing fees*
*There are no refunds if you do not follow the above written steps and cancel your scheduled session 48 hours in advance to your scheduled session*
Due to high client volume, you are allowed to re-schedule your session (2 times) within a 30 day period and be re-booked at our next availability. *Multiple cancellations subject the client to be placed on a waiting list for up to 30 days before being permitted to book another session*
If your payment method is Declined for any reason, at any point before your scheduled appointment, your session will be Cancelled and you will have to re-book a new session using a valid payment method.
For cancelled payments implemented by the client after a session has been completed, we will follow the necessary legal options to retrieve payment.
If you are 15 minutes or more late for your session, it will automatically be cancelled.
You may contact us via email to re-schedule your session for our next available time at: transformingcoachshaneika@gmail.com
*There are no refunds for late sessions*
No. Coaches can only make outbound calls to Clients.
* Unsolicited incoming calls to a coach will not be answered and/or responded to*
* However, clients or potential clients are welcome to email us at: transformingcoachshaneika@gmail.com with any questions or concerns.